Policy for answering trainee inquiries
1. Means of responding to trainee inquiries through the following techniques
System messages (through system learning)
System messages (trainee account)|
WhatsApp (for urgent or emergency)
Telephone (for urgent or emergency)
2- The mechanism for answering the trainee’s inquiries
Urgent inquiries are answered via WhatsApp or direct contact with the trainer via the institute's fixed phone only and not through the trainer's mobile phone.
Regular inquiries are answered within 24 hours.